Online Orders:
Fresh product(s) can be exchanged if it was delivered wrong code from online stores (we are relocating our warehouse to another place we will update here soon) within 7 days of the date of delivery. Please note that the product must be unused, all tags must be intact, the packaging must be in its original condition and the original invoice must be. Items bought on sale cannot be exchanged. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s) if the wrong product(s) has been delivered. Contact our customer service personnel by emailing us images of the wrong product info at trendbynoor.com or calling us at 0318-0295982 within 3 days of delivery. After our team reviews the product, an online voucher of the same price value will be offered to exchange. Shipping and product handling charges will be detected.
Refund:
We have a No Refund Policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow 7 days for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
Order Cancellation:
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the ‘Return and Exchange Policy’ will apply. Trend by Noor may cancel orders for any reason. Common reasons may include: the item is out of stock; pricing errors or credit card payment being declined by the issuing financial institution